How we are staying safe during the COVID-19 Crisis
29th June 2020
29th June 2020
The points below outline the new patient journey that some of you will experience in the coming weeks during our phased re-opening.
When booking and attending an appointment with us, initially in Phase 1, you will be asked to follow these carefully outlined recommendations; they have been compiled with the intention of keeping all patients and team members safe.
The practice will call you three days prior to an available appointment to discuss your emergency dental issue and book an emergency appointment if need be.
We will ask you EXACTLY what the problems you have been having are.
We will confirm that you still require EMERGENCY care as per Phase 1.
To explain clearly, the treatment for Phase 1 is limited to what we can deliver as per our restricted guidelines:
We will ask you questions about COVID-19?
You will be asked to wear a face covering when coming into the practice:
Please make sure you check your emails a few days prior to your appointment for latest updates and our reminders to complete your new “post-COVID-19” MEDICAL HISTORY forms and return them via email prior to your appointments.
Please attend at your appointment time or just five minutes before the appointment, no earlier.
We will ask you to sit in the car (or be prepared to wait outside) until we can invite you in.
Please check your temperature (and send a photo of it if you are unsure) the morning of the appointment.
We must ask you to attend alone as only one person is allowed inside the practice at any one time.
Could we please ask you use the bathroom at home before coming here as the toilets are temporarily out of use to the public during Phase 1.
Let us explain the new patient journey you will experience when you arrive:
We cannot stress enough:
These procedures will evolve again and change in the practice as we move into phase 2.
We will keep you updated as and when this happens. In the meantime, keep safe and we look forward to seeing you in the very near future.
First time here, absolutely impressed with the professional manor they operate their surgery. I was recommended by my local Doctors and it’s the best advice I have taken up. I look forward to my next visit and feel assured they will give me the best possible treatment available. If this was a hotel it would be 6 star plus.
Vanessa and Emily listened to my concerns and re-assured me throughout my appointment. They were really informative, friendly and made me feel at ease throughout.
I was a very nervous patient, but with the help from such lovely staff, I enjoy coming to the dentist now.